Recently I flew to LA on the beautiful new A380 - a plane that defies gravity. It's clean, quiet (suffer to those people who dolled out cash on the noise cancelling headphones!) and despite being cozy in economy, a very nice plane to travel on. I even understand the cozy economy requirements - financially of course they need to make as much as possible, especially when due to a medical emergency on the way there, my A380 had to dump all its fuel and turn back to Sydney after only an hour or so (that's a LOT of fuel my friends!).
In the Qantas Club (which was actually the American Airlines lounge), the specific Qantas employee had decided that with two hours before the Melbourne, Sydney and Brisbane flights departed, she'd take her break. Now, I don't begrudge a break, not at all, but wouldn't the peak inquiry time from your customers not be the best moment to go MIA? Anyway, she returned and once again, I offered to switch if they needed to get more people onto the Brisbane flight. Again, I was told in no uncertain terms that my offer wasn't required. Fine, I'll go with all the Brisbanites - no drama.
The staff were lovely and the food was food, but really Qantas, you can't expect people to fly on that broken down excuse for a plane for 14 hours, and not look at the interior and think 'if this is how the seats are cared for, wonder what the engine's like?' I'm all for dance flash mobs to celebrate the new 747 Sydney to the Perth leg, but maybe the flash mobs money could be redirected to maintenance and upkeep.